Effective Date: May 20, 2026
Welcome to Australia Research Peptide Warehouse. We are committed to providing reliable service and ensuring customer satisfaction with every order. Please read our Refund & Return Policy carefully before placing an order.
Shipping Guarantee
At Australia Research Peptide, we stand behind every shipment we send.
If your package does not arrive for any reason, we offer:
- Unlimited reships until your order is successfully delivered.
- A 100% refund of the full value of the package if delivery cannot be completed.
Our goal is to ensure every customer either receives their order or receives a complete refund.
Eligibility for Refunds or Reships
Customers may be eligible for a reshipment or full refund under the following circumstances:
- Tracking shows no delivery and the package is confirmed lost in transit.
- The shipment is returned to sender due to carrier issues.
- The package is significantly delayed beyond normal delivery timeframes.
- The order is damaged during transit and unusable upon arrival.
To request assistance, customers must contact our support team within 30 days of the estimated delivery date.
Incorrect Shipping Information
Customers are responsible for ensuring that shipping details are entered correctly at checkout.
If an order is lost or returned due to an incorrect address provided by the customer:
- We may offer a discounted reship at our discretion.
- Refunds may not be available for incorrectly submitted addresses.
Damaged or Missing Items
If your package arrives damaged or items are missing:
1. Contact us within 48 hours of delivery.
2. Include your order number and clear photographs of the package and contents.
3. Our team will review the issue and arrange a replacement, reshipment, or refund where appropriate.
Return Policy
Due to the sensitive nature of research products, we generally do not accept physical returns once products have been shipped.
However, if there is an issue with your order, please contact our support team and we will work quickly to resolve the matter through:
- Replacement shipments
- Unlimited reships
- Store credit
- Full refunds where applicable
Non-Refundable Situations
Refunds or reships may not be issued in cases involving:
- Customer misuse or improper storage of products
- Lack of proof of package not received/Unable to provide tracking number for package
- Failure to contact support within the required timeframe
Processing Time for Refunds
Approved refunds are typically processed within 5–10 business days back to the original payment method.
Depending on your bank or payment provider, additional processing time may apply.
Contact Us
For any refund, shipping, or order-related concerns, please contact our customer support team through:
We are committed to making every order experience reliable, secure, and customer-focused.